FAQs

Our products are manufactured in premium facilities both locally and overseas, ensuring high-quality standards and sustainable practices, including aqueous coating.

Minimum Order Quantities (MOQs) vary depending on the product type, starting as low as 1,000 units for custom-designed packaging.

Yes, we allow mixed designs to meet the MOQ, provided they belong to the same product category. Additional fees may apply for setup.

To assist with your custom packaging request, please include the following:

• Artwork files (preferably in vector formats like .AI, .PDF, or .EPS)
• Desired dimensions and material preferences
• Quantity required
• Any specific design or printing requirements

Yes, we provide a physical or digital sample for approval prior to production. Note that charges may apply for physical samples.

To become a distributor, please contact us with your business details, including your company registration number (if applicable), your business model, and estimated order volumes.

Setting up an account is simple. Fill out our account application form, provide your business information, and submit your company registration number and trade references.

No, you can place an order as a guest. However, having an account gives you access to exclusive discounts and faster reordering options.

While we primarily serve businesses, we also accommodate individuals for bulk orders.

Yes, we offer tiered pricing with significant discounts for bulk purchases. Contact us for a custom quote.

Yes, you can modify your order before it enters production. Reach out to us immediately to make changes.

Lead times depend on the product and customisation requirements. Standard products ship in 5-10 business days, while custom orders may take 4-6 weeks.

Yes, we offer complimentary storage for up to 30 days for bulk orders ready for dispatch. Extended storage options are also available upon request.

A deposit ensures your custom order is confirmed and helps cover initial setup and production costs.

Delivery costs vary based on order size, destination, and shipping method. Exact rates will be provided at checkout or in your quote.

Yes, express shipping is available for an additional fee. Delivery times depend on the destination and carrier availability.

Our main warehouses are located in the UK and strategic locations overseas to ensure efficient delivery.

Yes, you can pick up orders directly from our local warehouses. Please notify us in advance to arrange a collection time.

Yes, we ship worldwide. International shipping costs and times will vary based on the destination.

Our advertised prices are exclusive of shipping. Delivery costs will be calculated and added during checkout.

Returns Policy

Stock Returns for Credit

Products may only be returned to Majestic for credit within 14 days from the invoice date, regardless of fault. If Majestic is not at fault and the customer wishes to return a product, the following conditions apply:

• Credits will be issued at the current market value of the returned products.
• Returned products must be unopened, in a re-sellable condition, and free from damage. Items that have been written on, defaced, or altered by the customer or their courier will not be accepted.
• Majestic only accepts complete cartons—individual items or partial sleeves are not eligible for return.

Approved returns must be received by Majestic within 6 business days of refund confirmation. If not received within this timeframe, the return will be declined and sent back to the customer.

Returns that fall outside these conditions may incur additional fees, but only if Majestic agrees to accept the return at its sole discretion. Majestic is under no obligation to accept product returns.

Warranty

Majestic warrants that all products supplied are fit for purpose.

If a product does not meet the customer’s requirements for its intended purpose, Majestic will either:

• Replace the product at no cost to the customer, OR
• Provide a full refund, based on the customer's preference.

Contact our customer service team or fill out the sample request form on our website.

We offer free standard samples for most products. Custom samples may incur a fee, which is refundable upon order confirmation.

Yes, sample requests can be made directly through our website or by emailing our sales team.

Our payment terms are flexible:

• For standard orders: Full payment upon order.
• For custom orders: 50% deposit, with the balance due before shipping.
  We accept payments via credit card, bank transfer, and PayPal.